WHAT YOU’LL BE DOING

  • Manage Southern Field Service (FS) Division
  • Coordinate daily staffing/dispatch with FS technicians (copy executive & sales teams)
  • Open WO’s for jobs
  • Accurately document customer information, including equipment details, issues, and requested services
  • Monitor service progress and follow up with technicians to ensure timely completion of work orders
  • Review completed work orders for accuracy, ensuring that all services performed are properly documented, including labor hours, parts used, and any additional charges
  • Help purchasing team source parts for jobs as needed
  • Make sure technicians have proper tools, equipment & support to get jobs done
  • Make sure technicians and parts reach the proper destination for the jobs
  • Calculate and prepare detailed service invoices, ensuring accuracy of billing information and adherence to company pricing policies
  • Add assets to Manager+ for customers
  • Review & approve payroll
  • Conduct weekly calls with all FS Sites to keep them up to date on WO’s & Invoicing
  • Monitor equipment hours for services & maintenance on customer & rental equipment
  • Complete end of the month CID reports for all rental equipment
  • Communicate with customers in a professional and courteous manner, understanding their service needs and addressing any concerns or questions
  • Maintain accurate and organized service records, both in physical and electronic formats, ensuring easy retrieval and compliance with company policies
  • Assist South Region Service Manager with oversight of Memphis Shop
  • Assist in managing inventory levels for service parts and supplies, ensuring availability and timely replenishment
  • Process customer payments, either in person or through electronic systems, and provide receipts as necessary
  • Performs other related duties as assigned

WHAT YOU’LL NEED TO BRING TO THE TABLE

  • At least 1 year of management experience
  • Heavy equipment experience preferred
  • Must be reliable and extremely trustworthy
  • Excellent organizational and time management skills
  • Strong multitasking skills
  • Attention to detail and accuracy
  • Advanced computer skills and strong Microsoft and Excel ability
  • Strong written and verbal communication skills