WHAT YOU’LL BE DOING
- Regularly communicate with the Assistant Parts Manager, Purchasing Manager, Parts Managers, Inventory Manager, AR/AP departments, and other members of management on anticipated department needs and timelines
- Provide timely quotes and responses to customers
- Proactively follow up on open items with customers and vendors
- Create quotes and sale orders for customer purchases
- Issue purchase orders to vendors for required parts and supplies needed
- Ensure all necessary transaction information is recorded and only completed POs are submitted
- Track and confirm that ordered parts are received
- Stay within purchasing limits
- Accurately and efficiently navigate parts schematics/breakdowns to identify customer-requested parts
- Work with suppliers to locate and identify parts/components
- Assist with outstanding returns/cores and conduct routine follow-ups with customers and suppliers
- Manage the tracking and return of items for credit
- Monitor and follow up on backorders/long lead time items
- Assist with weekly backorder reports and provide regular updates to customers
- Work with AP to manage outstanding aging invoices/discrepancies
- Monitor and manage open POs & sale orders through weekly reporting
- Follow the monthly close-out process
- Monitor aging inventory on the shelf
- Monitor and maintain OEM inventory to ensure accuracy, proper reconciliation, and adherence to min/max levels
- Ensure that quality service and prompt responses are given to all customers
- Build rapport with key accounts
- Other duties as assigned
WHAT YOU’LL NEED TO BRING TO THE TABLE
- Proficient with the use of company management software (Shopify/Stocky), Zendesk and Microsoft Office/Outlook
- An understanding of the importance of time management and prioritization
- Detail oriented
- Professional and clear communication skills
- Ability to manage the public, vendors, and other teammate’s relationships